There are no excuses for lack of communication with the customers (US)
We keep the game going, buy credits and expect to be told when there is a problem, and expect to be communicated to, not ignored.
It's rude, UN-professional, if it wasn't for the fact that the hard core of managers are loyal, we'd be leaving the game in drones.
Maybe the plug is being pulled, Yes, let's put a consortium together and buy out the game, develop it to where it should be, not let if die.
Cheers
Deca