Been a bit narked off with Virgin recently.. they were supposed to up my connection from 20 to 60 ages ago.. I put it off for a while as I didn't really want to talk to their indian call centre.. but when I did, they didn't fail to amaze me - the steps they told me to do had a bit of a hitch and my superhub wasn't working and at one point during the phonecall, they told me to remove the Ethernet cable from the hub and hold it approximately 1-2cm away from the unit.. I was like.. does it matter where I hold it (trying to humour them).. apparently it did and I had to hold it 1-2cms from the hub for around a minute.. as if some magic was instantly going to transfer from the cable to the hub lol... it didn't work, so I just had to stop speaking to this crazy indian woman, she hadn't a fucking clue.. after about an hour or two aftewards, it started working.. checked my speed and it was still capped at 20mb.
Well I couldn't be arsed to mess around with it again, so that's what I've stuck on since then.. about 3 months ago I got a letter saying that they have been undercharging me for 60mb broadband and that my next bill would reflect the new payment plan... even though the upgrade which didn't work was supposed to be free of charge.. well I checked and my service plan has still been the same amount since that letter.. if it had gone up, I probably would of threatened to leave unless I got a better deal.
Now I've got an email saying they are upgrading me to 100mb for free shortly... this will be the last chance for them I think.. if I cant get setup for 100mb then I'm definitely leaving them - paying £45 a month for a shitty phone line that costs more than using my mobile and only having 20mb internet is a total rip-off..